# Real Time Support Status

We're committed to meeting our customers' needs through our dedicated support team. Whether you have an occasional question or need assistance on a more regular basis, we're here to support you. Get in touch with our support team [here](https://support.clipboardhealth.com/hc/en-us/requests/new) or call [408-837-0116](tel:835:4088370116).

## Average Wait Time

### Time to First Response (TFR) by channel

**Wait Time (seconds)**  
| Week | 0  | 20 | 40 | 60 | 80 | 90 |
|------|----|----|----|----|----|----|
| January 25, 2026  | 5.3  | 5.3  | 5.6  | 5.6  | 5.7  | 5.3  |
| February 8, 2026  | 5.3  | 5.3  | 6.3  | 6.3  | 6.5  | 6.4  |
| February 15, 2026 | 5.5  | 5.6  | 5.6  | 5.7  | 5.6  | 5.6  |
| February 22, 2026 | 5.7  | 5.7  | 5.8  | 5.5  | 5.3  | 5.3  |
| March 1, 2026    | 5.3  | 5.1  | 5.3  | 5.1  | 5.2  | 5.5  |

**Average Wait Time:**  
### 21.5 min

**Response Time (Minutes)**  
| Week | 0  | 20 | 40 | 60 | 80 | 100 | 120 |
|------|----|----|----|----|----|----|----|
| March 29, 2026  | 29.5 |
| April 5, 2026   | 26  |
| April 12, 2026  | 32  |
| April 19, 2026  | 21.5 |
| April 26, 2026  | 25  |

## How fast do we resolve inquiries?

## How well do we resolve customer inquiries?

### 100%

| Week | 0  | 20 | 40 | 60 | 80 | 100 |
|------|----|----|----|----|----|----|
| March 1, 2026 | 93.1  |
| March 8, 2026  | 92.7  |
| March 15, 2026 | 94.1  |
| March 22, 2026 | 87.3  |
| March 29, 2026 | 91.3  |
| April 5, 2026  | 91.3  |
| April 12, 2026 | 89.6  |
| April 19, 2026 | 81.2  |

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