Real Time Support Status

Real Time Support Status

We're committed to meeting our customers' needs through our dedicated support team. Whether you have an occasional question or need assistance on a more regular basis, we're here to support you. Get in touch with our support team here or call 408-837-0116.

Average Wait Time

Time to First Response (TFR) by channel

Metabase
Not found
Metabase
Wait Time (seconds)Week02040608090 January 25, 2026 February 8, 2026 February 15, 2026 February 22, 2026 March 8, 2026 March 15, 2026 March 22, 2026 March 29, 2026 April 5, 2026 April 12, 2026 April 19, 2026 April 26, 2026 February 1, 2026 March 1, 2026 5.355.376.375.85.65.675.655.735.645.85.525.375.65.13
Metabase

21.5 min

Metabase
Response Time (Minutes)Week020406080100120 March 29, 2026 April 5, 2026 April 12, 2026 April 19, 2026 April 26, 2026 29.525263221.5

How fast do we resolve inquiries?

Metabase

How well do we resolve customer inquiries?

Metabase

100%

Metabase
020406080100 March 8, 2026 March 15, 2026 March 22, 2026 March 29, 2026 April 5, 2026 April 12, 2026 April 19, 2026 March 1, 2026 93.1892.7994.1987.3491.391.3689.6681.25
Qualified

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